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Whether you have questions about saunas, cold plunges, or need guidance choosing the right wellness equipment for your space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger items like saunas or cold plunges may ship via freight carrier, and our team will coordinate delivery details with you directly.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. For freight shipments on larger wellness equipment, our team will provide additional tracking and delivery scheduling information so you know exactly when to expect your item.
What is your return policy?
We offer 30-day returns on eligible items. If your sauna, cold plunge, massage chair, or other equipment does not meet your expectations, please refer to our Return Policy page for complete details on how to initiate a return.
Can I exchange an item for a different model?
Yes, exchanges are available within our return window. If you would like to swap a red light therapy panel for a different size or trade up to a larger infrared sauna, contact our team and we will walk you through the process.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat panels that warm the body directly at lower ambient temperatures, making them energy-efficient and easier to install in smaller spaces. Traditional saunas heat the air with a stove and stones, delivering the classic high-heat experience. Our team can help you decide based on your room dimensions, power supply, and personal preference.
What should I consider before purchasing a cold plunge?
Key factors include the plunge dimensions relative to your available space, the cooling system type, insulation quality, and drainage setup. Indoor installations may require proximity to a floor drain, while outdoor units should be built with weather-resistant materials. Feel free to contact us for personalized guidance on selecting the right cold plunge for your home.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every sauna, cold plunge, and therapy panel is selected for premium materials and lasting performance.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with white-glove coordination for large equipment.
